Akku is not charging although adapter is recognized

[MaDe69]

Akku is not charging although adapter is recognized (it shows in the status); I checked cable and swiched sockets.

[zoey7886]

@MaDe69, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY x360 - 15-ds0155ng! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I know how frustrating it can be when your laptop’s plugged in but the battery just won’t play along.

Since your adapter is recognized, we can rule out a total connection failure. Sometimes, the battery just needs a little nudge to start behaving. Try this:

Power Reset:

Shut down your laptop.

Unplug the charger and remove the battery (if removable).

Press and hold the power button for about 15–20 seconds.

Reinsert the battery and plug the charger back in. Turn it on and check if it starts charging.

Battery Drivers Refresh:

Press Windows + X → Device Manager.

Expand Batteries, right-click both Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery, and hit Uninstall.

Restart your system — Windows will reinstall them fresh.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[MaDe69]

hi Zoey7886

thank you so much for helping me.

For some magic reason the battery was charged at the end. I will keep your answer in mind in case the problem will  happen again and will try your suggestions. Best regards

MaDe69

[zoey7886]

@MaDe69, That's wonderful to hear — sometimes these things really do sort themselves out like magic! ✨

If the issue returns and those steps help bring the battery back to life, do consider marking the post as Accepted Solution. It helps others in the community who might be facing the same hiccup.

Thanks again for your kind words, and wishing you many smooth, fully charged days ahead! 🔋💻

Warm regards,