Hp smart app keeps corrupting as cards

[Thereaper1775]

For some reason the hp smart app keeps messing up and corrupting my sd cards this is like the 4th memory card I've gone threw and the only response I get from hp was to try a new card like are you kidding I can't afford to keep buying new SD cards everytime this happens. Had anyone else had this issue? 

[Kuroi_Kenshi]

Hi @Thereaper1775,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the HP Smart App!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check SD Card Health:

• Before using a new SD card, test it on a different device to ensure it is not already defective.
• You can use tools like H2testw or CrystalDiskInfo to check the health and integrity of your SD cards.

Update HP Smart App:

• Verify that you have the latest version of the HP Smart app installed from the Microsoft Store, Apple App Store, or Google Play Store, depending on your device.
• Ensure your operating system is up to date as well.

Reinstall HP Smart App:

• Uninstall the HP Smart app and then reinstall it. This can clear any potential corruptions or bugs within the app.
  • On Windows: Go to Settings > Apps, find HP Smart, and uninstall. Then download and install it again from the Microsoft Store.
  • On macOS: Drag the HP Smart app to Trash, empty the Trash, and reinstall from the App Store.
  • On mobile devices: Long press the HP Smart app and select Uninstall, then reinstall from the respective app store.

Format SD Cards:

• Make sure to properly format your SD cards before using them with the HP Smart app. Use the standard formatting tools of your operating system:
  • On Windows: Right-click on the SD card in File Explorer, select Format, choose the file system (usually FAT32 or exFAT), and start the format.
  • On macOS: Use Disk Utility to erase and format the SD card.

Use a Different Card Reader:

• If you are using an external card reader, it could be the cause of the SD card corruption. Try using a different card reader to see if the problem persists.

Disable Write Caching:

• Disabling write caching for the SD card may help prevent corruption:
  • On Windows: Go to Device Manager, find your SD card under Disk drives, right-click it, choose Properties, go to the Policies tab, and select Quick removal (default).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,